DESCRIPTION

Incident management can be challenging and throw you curveballs with unexpected issues, resulting in data loss, downtimes, and overall money & hours of sleep going to waste, BUT! There are practical things you could do to make it a smoother process and handle it better.

In this talk, I'll cover the proactive ways you could take and incorporate into your day-to-day routine, in order to prepare you for a smoother and more efficient incident management process. This includes ways to keep up-to-date regularly on issues and changes in production, on-call handoffs, being a go-to person, etc.

I will also show the best practices I've finalized over the years that helped me get a clear vision of how to manage production incidents in the quickest & efficient way possible.

Embracing the tips I'll give you will guarantee you'll not only talk the talk but also walk the walk when it comes to incident management.

WHY THE COMMITTEE CHOSE THIS TALK

Emergency procedures are a good thing. But it the end its about the people managing a security incident. Hila will tell us how to prepare ourselves.

SPEAKER

Hila Fish